Returns and Refunds
Return & Refund Policy
Thanks for shopping at Chilli Seed Bank! If you are not entirely satisfied with your purchase, we're here to help.
Refunds and exchanges – non-seed items
We are happy to refund or exchange products purchased through Chilli Seed Bank provided they are returned to us at the buyer’s expense in unopened and unused state, within 21 days of purchase. Please contact us for our return address.
Any opened goods will not be refunded, unless there is a problem with product quality.
Whilst all care is taken by Chilli Seed Bank to ensure your items arrive to you in optimum condition, we understand that sometimes breakages occur during transit. If any of your items arrive in poor condition, please email us photographic evidence so we can promptly arrange a replacement to be sent out. Please do not return broken goods to us.
Refunds and exchanges – seed items
Due to the myriad of factors that influence germination rates, we can only guarantee germination provided the instructions dictated in our Growing Guide are followed. If you are unable to germinate seed purchased through Chilli Seed Bank, please contact us so we can provide guidance or, where appropriate, send out replacement seeds or seedlings.