Shipping and Deliveries

Shipping & Deliveries Policy

Delivery for items purchased through Chilli Seed Bank is available through Australia Post.
Delivery charges vary depending on the weight of your parcel and your delivery destination. Our system is set up to automatically calculate your delivery charge based on these variables.

Chilli Seed Bank endeavours to post all orders within 3 business days. If your order is time sensitive, please select Express Postage at checkout or contact us online or by phone on +61 403 682 790.

Delivery times

Exact delivery times depend on your location – the below should be considered a guide only.
Australia – Letter Post (for seed orders): 2-6 business days
Australia – Standard Parcel Post: 2-6 business days
Australia – Express Post: Next day delivery for metropolitan areas for orders placed before 10am
International – 20-30 working days*

Express Postage

Every attempt is made to send Express Post orders out the same day they are received (business days), however we do not guarantee this unless your order is placed before 10am.

International Orders

Chilli Seed Bank ships internationally, however it is the responsibility of the purchaser to ensure purchased items are not restricted or prohibited in the destination country. Please allow 20-30 working days for delivery of international orders; sometimes international shipping can take longer depending upon customs. By purchasing seeds from Chilli Seed Bank you acknowledge that we have no control over the destination country’s customs. International shipping charges do not include taxes and charges imposed by the country of origin or destination; the responsibility of costs incurred for any customs duties, foreign taxes or other fees which may occur rest solely with the customer.

Packaging

Seeds are posted in padded envelopes to prevent damage during transit. Other items (including, but not limited to, sauces and spices) are packed in a manner to protect them from damage or breakages during transit; if your goods arrive to you in a damaged condition, please visit out Return and Refund Policy and Contact Us. We do recycle packaging where possible to limit our environmental footprint.

Tracking

All parcels and Express Post orders within Australia come with a tracking number, which will be sent to you via email.
To track your package, visit: Australia Post Tracking
Please note that seed orders do not include tracking as they are sent via letter post.

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